Caring Hands

Caring Hands Russia is not required to register with the ICO, as an organisation established for not-for-profit purposes, any profit it may make being used for its own purposes and not for enrichment.  We are required to ensure that we only process information necessary to establish or maintain membership or support;  only process information necessary to provide or administer activities for people who have regular contact with us;  only share the information with people and organisations necessary to carry out our activities;  and only keep the information while the individual is a member or supporter or as long as necessary for member/supporter administration.   (ICO website)

At Caring Hands Russia, we are committed to protecting and respecting your privacy and personal data. The information below explains our policy regarding your privacy, both in relation to our website ( and offline.  By visiting our website, or by sharing personal information with us, you are deemed to accept the practices described below.

If you have any questions regarding this policy, please get in touch with us by emailing ‘’ or telephoning +44 (0)1473 461561. You can also write to us at 58 Sproughton Court Sproughton Ipswich IP8 3AJ.


What information do we collect?

The information we might collect and that could be used to identify you includes your name, postal address, email address and telephone numbers, plus any further information that you give us if you join one of our teams working in Russia.   No data is stored via the website.

If you make a donation online, your card information is not held by us, but is collected by our third party payment processors who specialise in the secure online capture and processing of credit/debit card transactions.

We do not at present have the facility to take telephone or other donations on the basis of your credit or debit card details, so we do not have that information.   Neither are any personal bank details given to us through the setting up of direct debits or Standing Orders, or through claiming Gift Aid.


How do we collect information from you?

We may collect information about you when you interact with us and knowingly provide us with personal information.  For example, when you contact us about our activities, send or receive information, join a team, make a donation or subscribe to us through our website.

We may also receive information about you from third parties.  For example, where you’ve given them permission to share your information or where we gather information from publicly available sources.

The great majority of the names on our mailing lists are of people who have expressed interest in one way or another, at some time or another.   A handful have been passed to us by mutual friends in parallel work.   We thus use the data we collect on the basis of a legitimate interest, given that we provide easy ways for individuals to exit our lists.   That interest is the dissemination of information to encourage support for our purpose of helping disadvantaged people in Russia.


How do we use that information?

We may use your information in the following ways:

  •          Process a donation that you have made.
  •          Provide you with information about our work that you have requested or which may be of interest to you.  This may include information about fundraising activities and the needs that generate them.
  •          Contact you where you have been identified as a contact person for an organisation, such as a school or church.  (This would only be to explore possibilities for working in informal partnership, to share operational experience, or to contact you concerning possible speaker opportunities or the like)
  •          For internal administrative purposes (such as our accounting and records and to claim Gift Aid on your donations)

Whilst we will seek consent to process your data at the point we collect it, in some cases we may process data without consent where it is within our legitimate interests to do so, as defined by the General Data Protection Regulations (e.g. to process a donation you have made), provided we respect your legal rights.


Who has access to your information?

We do not sell or rent or even give your personal information to third parties, nor do we share it with them for marketing or any other purpose, without your express permission.

We may pass your information to our third party service providers and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example, to process a donation or book a flight).  Such third-party service providers are limited, in that we do not use fundraising or mail distribution companies.   However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service. 

Caring Hands Russia treats your contact with us as confidential unless there is a risk of serious harm or abuse to you or someone else.  In this instance, we may have to pass this information onto a third party such as the emergency services.  Also, we must release information we hold on you if we are required to do so by law, for example by a court order or for the purposes of prevention of fraud or other crime.


How do we use Cookies?   

Only one cookie appears on our website, which is DYNSRV, a session cookie which is deleted as soon as the website is closed.


Links to other websites

Caring Hands Russia’s website may contain links to other websites not owned or managed by us.  Please note that when you click one of these links, you are leaving our website and entering another site.  We encourage you to read the privacy policy on other sites as it may differ from our own.  We cannot be held responsible for the privacy of information by websites not managed by us.


How do we protect your personal information?

When you give us personal information, we do our best to ensure that it is kept secure, accurate and up to date.   Personal information is kept on two personal password-protected computers, over 400 miles apart and not networked.

Nevertheless, the transmission of information over the internet is never completely secure.  We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website or over email, so any transmission is at the user’s own risk.


How do I update my information or change my preferences?

If you change your mind about your preferences on how we contact you or if you want to update the information we hold for you, or think any information we have about you is incorrect or incomplete, please get in touch.

You can do this by emailing ‘’ or telephoning +44 (0)1473 461561.  You can also write to us at 58 Sproughton Court  Sproughton  Ipswich  IP8 3AJ.

You also have a choice about whether or not you wish to receive information from us.  If you do not want to receive communications from us, then please contact us as described or, in the case of  a postal item, ‘Return to Sender’ to have your name and contact information removed immediately from our distribution lists.


Access rights

You have the right to request copies of certain of your personal information within our custody and control, and details of how we use that information.  If you think any of the personal information we hold about you is inaccurate, you may also request it is corrected.  You also have a right, in certain circumstances, to require us to stop processing your personal information.

In relation to all of these rights, please email or write to us as above.  We will respond to your requests within all applicable timeframes (in accordance with the Information Commissioner’s Office guidelines on data protection and privacy and electronic communications which can be found at

In certain circumstances (for example where required or permitted by law) we might not be able to provide you with access to some of your personal information, but where appropriate we will notify you of the reasons for this.



16 or under

We are concerned to protect the privacy of children aged 16 or under.  If you are aged 16 or under, please get your parent/guardian’s permission before you provide us with personal information.



Review of this policy

We keep this policy under regular review and will place any updates on our website. This policy was last updated in May 2018.